By submitting this form, you acknowledge that any time spent by the Snap Support Team to address your After-Hours Support Ticket will be billed at our After-Hours Support rate of $300 per hour. We will address your ticket as soon as possible and be in contact with you as soon as we are able. If you wish to be billed at our normal rates and have the Snap Support Team address your ticket during regular business hours, you can instead submit your ticket through your BugHerd integration or by email to the Support Team at support@snapagency.com. Thanks!