Snap Support

Ticket Examples:

• Critical – Your website is offline or your website has been hacked.
• Important – You are unable to login to your admin panel or you accidentally messed up an update for a plugin
• Normal – Adding a new feature or functional development or resizing photos
• Minor – Planning a new product or service or updating designs or features

For After Hours & Emergency Support, please fill out this form.

For all other customer support tickets, please submit a BugHerd Ticket (if installed on your Snap-hosted website) OR send an email to the Support Team at support@snapagency.com.

For a refresher tutorial on BugHerd, click here.