Ticket Examples:

  • Critical – Your website is offline or your website has been hacked.
  • Important – You are unable to login to your admin panel or you accidentally messed up an update for a plugin
  • Normal – Adding a new feature or functional development or resizing photos
  • Minor – Planning a new product or service or updating designs or features

For After Hours & Emergency Support, please fill out this form.

For all other customer support tickets, please send an email to the Support Team at support@snapagency.com.