- Critical – Your website is offline or your website has been hacked.
- Important – You are unable to login to your admin panel or you accidentally messed up an update for a plugin
- Normal – Adding a new feature or functional development or resizing photos
- Minor – Planning a new product or service or updating designs or features
For After Hours & Emergency Support, please fill out this form.
For all other customer support tickets, please submit a BugHerd Ticket (if installed on your Snap-hosted website) OR send an email to the Support Team at firstname.lastname@example.org.
For a refresher tutorial on BugHerd, click here.