Your company or brand is being discussed on social media whether you have an online presence or not. Are you hearing them?
Social Media is an extension of your customer service, protection of your reputation, and enhancement of your brand awareness. It’s hard to stay on top and ahead of all of the chatter when you have better things to do, such as running your business. Hiring Snap Agency to take on your social media strategy also means you can guarantee you are staying up to date on the latest strategy trends, platforms, and tools.
It is important for your clients and customers to know that they are being heard and their opinions are being valued. If you already have a positive social media presence, it is important to carefully curate and maintain the conversation. If you social presence is less than savory, it is important to dedicate some time to correct negative sentiment and leverage positive sentiment.
Imagine if you had to wait at a customer service desk for over 24 hours, or working with a brand or that had no customer service representative at all? It is critical to not only respond appropriately to negative social sentiment, but to respond period and quickly.
In a recent survey, 46% of people who tweeted at a company expected a response within one hour and 39% expected a response within 30 minutes. A timely response will help you effectively meet your business objectives. Increase positive sentiment exposure.
People are talking (er–typing). Partner up with Snap now to start supporting, engaging, and showing that you care!